Bi77 Privacy Policy — Our Commitment to Protecting Your Data

1 What Data We Collect

We collect various types of information when you create an account and use our services. This data is necessary to provide you with the best experience and to maintain platform security. bi77 never collects information that is not needed.

We collect the following types of information:

• Identity information: Your full name, date of birth, and nationality.
• Contact Information: Mobile number and email address (if provided).
• Identity verification documents (KYC): Copy of national ID, passport, or driving license.
• Financial Information: Mobile banking number (Mobile Banking, Nagad, Rocket) and transaction history.
• Technical information: IP address, device type, browser information, operating system.
• Usage data: Gaming history, session duration, and preferred games.
• Location Data: Approximate location (IP-based).

2 Data collection methods

Bi77 collects your information through several methods. Each method is fully transparent, and the details are provided below.

• Provided directly: Information you provide directly during registration.
• Automatically collected: Through cookies and log files while browsing the website.
• KYC Verification: Documents uploaded to verify your identity.
• Payment processing: Information received from payment gateways during deposit or withdrawal transactions.
• Customer Support: Information provided when contacting Support.
• Third-party auditors: Approved KYC service providers for identity verification.

Bi77 never collects data without your consent or beyond the scope of this privacy policy. You can disable cookies in your browser and still use our core services, though some features may be limited.

3 Purpose of data use

Bi77 uses the data it collects solely for specific, legitimate purposes. A full list of how we use your information is provided below so you are fully informed.

Bi77 never shares your data with third parties for marketing purposes. Your consent is obtained before any promotional messages are sent, and you can opt out at any time.

4 Data sharing policy

Bi77 only shares data with third parties under strictly controlled circumstances. We never sell your information or disclose it to any unauthorized party.

• Payment processors: Necessary information is shared with approved payment partners such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• KYC Service Provider: With approved third-party verification agencies for identity verification.
• Legal Authorities: As required by law, in response to a valid court order or government authority request.
• Technology infrastructure: Cloud service providers that operate bi77's servers, who are bound by strict confidentiality agreements.
• Fraud prevention: With authorized agencies for anti-money laundering or fraud detection, where required.

5 Cookies & Tracking

The bi77 website uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

• Essential Cookies: Required to maintain login sessions and keep core platform functions running. These cannot be disabled.
• Performance cookies: Monitors page loading times and errors — to improve site speed and stability.
• Functional cookies: To remember your preferences such as language and settings.
• Analytics cookies: To understand which pages are used most — without identifying any individual user.

Non-essential cookies can be disabled through your browser settings, though some features may be reduced as a result. bi77 does not use third-party advertising tracking cookies.

6 Data retention period

Bi77 does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Account Information: For the duration the account is active, and for a further 5 years after closure.
• Financial Transaction Records: A minimum of 5 years as required by legal obligation.
• KYC Documents: Up to 5 years after account closure.
• Gaming logs: Up to 3 years (for dispute resolution purposes).
• Customer Support Communications: Up to 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymised. While your account is active, you have the right to request a copy of your data at any time.

7 Your Rights

Bi77 believes you should have full control over your own data. We fully support the rights listed below.

To exercise any of these rights, email us at [email protected]. We will respond within 30 business days.

8 Protection of minors

Bi77 services are strictly for users aged 18 and above. We do not collect or process data from minors, and they are not permitted to open an account.

• Age verification is carried out at the time of registration.
• Age is verified through KYC in cases where there is reasonable suspicion.
• If a minor is found to be using an account, it will be suspended immediately.
• Any data collected relating to minors is deleted immediately.

If a parent believes their child is using bi77, please contact support immediately. We will take prompt action.

9 Security measures

Bi77 uses industry-standard security technologies to protect your data. Our multi-layered security framework is outlined below.

• AES-256 Encryption: All sensitive data stored on our platform is protected with strong encryption.
• TLS 1.3 Protocol: Data is encrypted using the latest protocols during transmission.
• Firewall & DDoS protection: Actively preventing unauthorized access and attacks.
• Two-factor authentication (2FA): An added layer of security at login.
• Regular security audits: Regular penetration testing conducted by third parties.
• Staff Training: All staff receive regular data protection training.
• Incident Response: Affected users will be notified within 72 hours in the event of a security breach.

10 Policy changes

Bi77 reserves the right to update this privacy policy when necessary. Changes may occur due to legal updates, the introduction of new services, or security improvements.

• Notifications will be sent to your registered mobile number for any important account changes.
• The date of any changes will always be clearly displayed at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, please contact support to close your account.

We recommend visiting this page regularly to stay up to date with the latest version of our privacy policy.

11 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. bi77's dedicated privacy team is ready to respond to your concerns promptly.

Response timeframes by request type:

• General Inquiries: 3–5 business days.
• Data access request: 30 business days.
• Data deletion request: 30 business days.
• Security emergencies: Within 24 hours.